Frequently Asked Questions


Listed below are the answers to some of our most frequently asked questions (FAQs). If you cannot find what you are looking for, please feel free to contact us.

General

Q – Do I need to attend training days to learn the software or can I get all I need to know from the online resources?

Jewelry CAD Dream can be learnt entirely from our online resources. We offer hundreds of online video tutorials so you can learn as and when you please. Watch and re-watch as your leisure. For an additional cost you can also gain access to weekly online training seminars, allowing you to watch the real-time building of jewelry pieces. This provides valuable strategies and ideas when it comes to your own work.

Q – What makes ‘Jewelry CAD Dream’ different from the other software packages out there?

Jewelry CAD Dream’s most distinguishing feature, and arguably its greatest asset, is its full modeling history. This proves to be an invaluable companion during designing, allowing for complete customization through the entire process without the need to re-perform operations. JCD’s competitors do not offer such an advanced history, which can often lead to a lot of time wasted.

Q – Do I need experience working at the jewelry bench to understand this program?

Jewelry CAD Dream does not require any prior knowledge of the jewelry bench; however it can be useful for understanding some of the tools within the software. Regardless, the online resources will bring you up to speed with all the relevant jewelry knowledge; including how to design whilst keeping in mind requirements for the manufacturing process.

Q – I have been using CAD software for several years; can I get training at a more advanced level?

If you have previous experience in CAD software, you will have a distinct advantage. Many of the principles and strategies are transferable across platforms. So you may feel comfortable jumping straight to the Intermediate and Advanced training videos.

Q – I want to get my jewelry designs manufactured, how do I go about doing that?

Jewelry CAD Dream designs can be exported as STL files that can be read by 3D printers and milling machines. You can choose any manufacturing bureau you wish. Alternatively, Jewelry Cad Cam Masters LLC offers in-house production; please contact us for further details or visit our special orders website.

Q – Can I try before I buy?

Due to the nature of this software, we do not offer a try-before-you-buy. However, you can subscribe to our software packages for a very low monthly rate, providing a very small initial investment. So you can get a feel for the software before you commit to a full purchase, or just continue to subscribe monthly!

Q – Will I learn about how to prepare my designs for manufacture?

The most important things to consider when sending a file for manufacture are that it is a closed (watertight) STL file and that your minimum feature size is .25mm.  For example, lets say you want to create spheres/milgrain on a ring.  Don’t make them less than .25mm.  The same with text, not thinner than .25mm. The video tutorials will often mention manufacturing tolerances and limitations such as these.

Q – I want to create a piece that is not super high-quality; plated metals and CZs. Is this something that JCCM offers as well?

If you need production finish on some items, it is possible. In general you need to be aware of the finished Sterling Silver and CZ market.  Many times you will see items extremely inexpensive on the market.  This is due to a few reasons:

  • Made in China; Chinese manufacturers are making molds first, then are casting from a wax rather than a 3D printed resin, therefore there is no 3D printing cost;
  • CZ’s are made in china,  due to casting in wax, they are able set the stones directly in the wax prior to casting.  This keeps setting costs extremely low.

Q – Can I send my files to you, JCCM, for manufacture?

Jewelry Cad Cam Masters, LLC, offers a file preparation and high quality manufacture service. If you would like a quote on a build, please send your STL file to support@jewelrycaddream.com and include details of your manufacturing requirements. Alternatively, please visit our special orders website.

Q – I am a complete newcomer to CAD software, will I get training targeted at my level?

Our online training resources are split into several groups, from Essential to Basic to Intermediate and Advanced training. So it is entirely up to you to pick and choose the level and pace at which you feel comfortable.

Q – How do I cancel a subscription?

In the ‘My Account’ area of this website, you are able to modify or cancel your subscription plan. Please send us an email if you cannot remember your login information.




Technical Support

Q – I am having scaling issues with my 4K Surface Pro, how do I fix this?

Firstly, make sure you backup your registry and then do the following operations.

(1) Press Windows Button + R, type “regedit”, and then click OK.

(2) Navigate to the following registry subkey:
HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > SideBySid

(3) Right-click, select NEW > DWORD (32 bit) Value

(4) Type PreferExternalManifest, and then press ENTER.

(5) Right-click PreferExternalManifest, and then click Modify.

(6) Enter Value Data 1 and select Decimal.

(7) Click OK. Exit Registry Editor.

(8) Download the following file, unzip, then put the two contained files into the ZW3D installation directory (C:\Program Files\ZWSOFT\ZW3D 2017 Eng (x64))

JCD 4K Scaling Issues Files

(9) In order to launch JCD, you must now use the ZW3D shortcut, not the JCD shortcut.

Q – Is Mac compatible with this program?

You will need Windows 7, Windows 8,  Windows 8.1 or Windows 10 to have compatibility with our program. However, Macs are compatible with Windows operating systems and there is software for Macs that provides reliable merging of the two operating systems, such as Bootcamp. Bootcamp is a free Mac to Windows converter

Q – What computer specifications do I need in order to run Jewelry CAD Dream?

Please refer to our system requirements.

Q – What kind of file formats does Jewelry CAD Dream support?

Here is a complete list of the:
  • Import files supported: DWG; DXF; IGES; Image (.bmp; .gif; .jpg; etc..); Neutral (.z3n; .vxn); Parasolid; Part Solutions; PS3; STEP; STL; VDA; VRML; ACIS; CATIA V4; CATIA V5; Inventor; NX; ProE; SolidEdge; SolidWorks.</span>
  • Export files supported: IGES; STEP; DWG/DXF; Parasolid Text; Parasolid Binary; VDA; ACIS; STL; VRML; Neutral (.z3n; .vxn); HTML; Bitmap; GIF Image; JPEG Image; PNG Image; TIFF Image; PDF; CATIA V4; CATIA V5 PART; CATIA V5 ASSEMBLY

Q – How do I download and install the JCD V.13 software?

After a purchase or subscription, you will be given access to the download files for JCD V.13. You will also receive, via email, a software code and license needed to activate the software (after installation). Please allow up to two working days for your license codes to be emailed (it is usually must faster than this).
You can find detailed installation instructions and guides on this website. Alternatively, you can purchase a remote install and one of our support representatives will take care of the entire installation and activation process.




Purchase & Subscription

Q – How can I buy this software?

Please visit our online store to make a purchase or subscription to our software packages. Alternatively, please do not hesitate to contact us for details on pricing and how you can purchase our software packages.

Q – I really want the software but can’t afford the full price all at once, what financing plans do you offer?

If affordability is an issue, we offer generous financing plans for full purchases of our software packages. Please contact us for more details. Furthermore, our software packages can also be subscribed to for a monthly rate.

Q – How do the Subscriptions work?

You can subscribe monthly for access to JCD V.13. This is a month to month plan, with an initial commitment to the first two months. After this you can cancel anytime, obligation free. After you make a payment each month, you will receive a code, via email, to keep your software active.

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